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is it my responsibility?

We're responsible for maintaining:

  • the structure and outside of your home
  • the fixtures and fittings we have provided
  • any communal areas

You are responsible for repairs if you cause any damage.

Use the tables below to see who is responsible for which type of repair.

General internal

Type of repair

Who is responsible

Bleeding radiators You are responsible
Communal areas (unless damage has been caused by you) We are responsible
Cracks (minor) in wall - patching You are responsible
Cracks (minor) in ceiling - patching You are responsible
Curtain pole, rail or track replacement You are responsible
Damage caused by you to the property, fixtures or fittings You are responsible
Door adaptations (to accommodate carpets)
including refixing draft excluders
You are responsible
Door bell replacement or fitting (including batteries) You are responsible
Doors and frames We are responsible
Door hinges and skirting We are responsible
Draught proofing You are responsible
Fixtures and fittings provided by us We are responsible
Fitting additional locks/catches or safety devices,
for example: peep holes, safety chain and burglar alarm
You are responsible
Fixtures you have fitted (like laminate flooring/shelves) You are responsible
Handles and latches on inside doors and cupboards You are responsible
Keys/fobs You are responsible
Painting and decorating including papering, woodwork or coving You are responsible
Smoke alarm (battery powered) testing or replacement You are responsible
TV aerial, points or satellite dishes You are responsible
Walls, floors and ceilings We are responsible

Bathroom / Kitchen / Plumbing 

Type of repair

Who is responsible

Basin or sink replacement We are responsible
Bath panel replacement You are responsible
Blocked bath, basin, sink, shower or toilet You are responsible
Broken toilet seats (refix or replace) You are responsible
Plug or chain replacement You are responsible
Plumbing/fitting your own domestic appliances, which must
be done according to Gas Safe or NICEIC regulations
You are responsible
Sealant replacement for kitchen units and sanitary fittings You are responsible
Shower curtain replacement You are responsible
Tap washer replacement (to stop dripping) You are responsible
Unblocking external waste pipes ONLY We are responsible 
Water supply and water pipes We are responsible

External

Type of repair

Who is responsible

Boundary walls and fences We are responsible
Doors We are responsible
Door steps We are responsible
Drains, gutters and outside pipes We are responsible
Dustbin replacement (unless provided by the council) You are responsible
Garages and stores (excluding sheds) We are responsible
Overall structure of your home We are responsible
Painting  We are responsible
Paths and walkways where shared or main access to property We are responsible
Roof We are responsible
Walls We are responsible
Washing lines or rotary dryers You are responsible
Window sills, catches, sash cords and window frames We are responsible

Electrical

Type of repair

Who is responsible

Electrical wiring including sockets and switches We are responsible
Fluorescent tubes and starter motors You are responsible
Fuse box - resetting the trip switch You are responsible
Fuses and plugs You are responsible
Light bulbs You are responsible

Gas

Type of repair

Who is responsible

Bleeding radiators and relighting pilot light You are responsible
Chimneys (excluding sweeping) We are responsible
Fireplaces, fitted fires and central heating systems We are responsible
Gas pipes and appliances provided by us We are responsible
Water heaters We are responsible

To log a repair request online follow this link.