It is important that you enjoy living in your home and your neighbourhood. Our tenancy agreements contain clauses requiring residents not to do or permit anything that causes a nuisance or annoyance to their neighbours or others in the locality.
Customers are therefore responsible for the actions of all members of their household, including children, lodgers, animals and visitors.
We take our obligations to tackle anti-social behaviour seriously therefore, sage will take enforcement action where terms of the tenancy agreement have been breached.
You can report anti-social behaviour:
Remember: if there's a threat to life or a crime being committed ring 999.
Talking to the person causing the nuisance may help. Explain politely how their behaviour is affecting you. Often the person is not aware that they are causing a problem.
If the problem is excessive noise you can also contact your local authority's environmental service. Under the law, local authorities have a duty to deal with any noise that they consider to be what's known as a 'statutory nuisance'.
If the case is serious you'll be contacted by us within 1 working day.
In more serious matters such as those listed below we will refer cases to other local agencies, such as the Police:
In all other cases you will need to complete our anti-social behaviour form in the customer portal. We will assess this within 5 working days.
For any further information please contact: email@example.com.