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customer information


Sage Housing would like to make it as easy as possible for tenants to find the answer that they are looking for and we know that many residents find it more helpful to search for an answer to their questions online at a time that is convenient for them rather than telephone us.  On this page you will find information about topics that we are commonly asked about. At the bottom of this page are links to useful documents that you can download and review.

Regulator of Social Housing 

The Regulator of Social Housing (RSH), formerly known as the Homes and Community Agency (HCA), took responsibility for the regulation of social housing providers in England on 1 April 2012.

The scope of their regulatory activity applies to registered providers of social housing. As the regulator they are responsible for maintaining the register of social housing providers, and for setting out the regulatory framework within which they must operate. The regulatory framework includes both the regulatory standards which providers must meet, and the way in which the regulator carries out its functions.

The Housing Ombudsman Service

The Housing Ombudsman Service (HOS) is set up by law to look at complaints about all housing associations. The HOS will only consider your complaint when you have gone all the way through your landlord’s own complaints process. This enables the landlord to respond and try to put things right. HOS will provide information and advice that will help a tenant to use their landlord’s complaints procedure but the tenant must complete this process themselves.

The service is free, independent and impartial.

If you would like to contact the Housing Ombudsman Service click here.

If you would like further explanation about any topic please don't hesitate to contact us.