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frequently asked questions

What is the difference between Sage and a not-for-profit housing association?

The difference between Sage and not-for-profit housing associations is our source of funding. As a for-profit organisation, we are funded by investors and do not rely on public subsidy or grants. We are a Registered Provider regulated by the Regulator for Social Housing in the same way as a not-for-profit and abide by all of the same regulatory standards.

What rents will we charge?

As with many registered providers, rents for Sage’s affordable rent properties will be capped at Local Housing Allowance levels or at 80% of market rent, whichever is the lowest. Sage will provide properties for Social Rent (based on Target Rent levels) where it is agreed in a s106 agreement.

What kind of tenancies does Sage offer?

Those who live in our rented homes will have tenancy agreements used by many housing associations; a one-year starter tenancy, followed by an assured shorthold tenancy for five years.

How will Sage allocate its homes?

Sage follow the terms of planning or s106 agreements at the time that planning permission was granted. We will not try to renegotiate agreements already in place.

We will give 100% of first lets to local authorities to allocate through their nominations / Choice Based Lettings scheme.

What would happen to Sage’s properties if Sage is sold or fails?

Sage like all Registered Providers has to demonstrate to the Regulator for Social Housing that it has robust governance and finances so that it won’t fail. If in the extremely unlikely event that a Registered Provider did fail, the regulator's role is to ensure that the homes remain as affordable housing.

How does Sage deliver services to residents?

Sage wants to deliver all of our services to residents online, mirroring how the population transact with other organisations such as local council and health services. Our customer portal makes it easy for residents to request services, get information and liaise with staff; we will support people who need it to use the portal.

We are partnering with established housing associations to deliver local services to our residents. This supports our growth across the country and means our residents will benefit from the knowledge and experience of our partner housing associations.

How Sage will support its residents to sustain their tenancies?

Sage is committed to being a responsible landlord. We will ensure that residents moving into our homes can manage and afford their tenancies, through robust pre-tenancy checks. Then once people have moved in our policies, for example on income collection, are focused on early intervention and supporting residents to get the support they need.

For more information please contact us by clicking here.