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Service Charge and Rents Analyst

About the role

You will be responsible for setting service charges for new homes handing over from developers, including analysing any management company charges and identifying any additional services which need to be provided by Sage and estimating their cost. You will be responsible for producing clear and accurate service charge budgets, which are simple and easy for residents to understand.

You will use your knowledge and understanding of legislation, regulation and best practice to ensure Sage’s rents and service charges are compliant and will provide advice and assistance to colleagues across the business on these matters, such as advice on potential service charges on future bids.

Key duties 

  • Responsible for maximising Sage’s service charge income through accurately estimating all service charges based on actual costs where possible for all tenure types (i.e. tenants, leaseholders, shared owners and freeholders) with reference to financial budgets, current legislation and agreements.
  • Responsible for preparing the service charge budgets for new schemes liaising with internal and external clients to ensure management agreements & leases are appropriate.
  • Responsible for advising on and preparing draft service charge budgets for potential future bid to assess feasibility.
  • Responsible for reconciling actual service charge costs against estimated service charge costs, to produce year end accounts in a timely manner.
  • Responsible for maintaining and updating service charge information on relevant systems and/or spreadsheets.
  • Responsible for ensuring Sage’s rents are set compliantly with legislation, regulatory requirements and our policy for shared ownership leases and rented tenancies. This includes ensuring Sage achieves high assurance in internal audits and follows exemplary practice.
  • Responsible for ensuring Sage’s rents are set compliantly with legislation, regulatory requirements and our policy for shared ownership leases and rented tenancies. This includes ensuring Sage achieves high assurance in internal audits and follows exemplary practice.
  • Responsible for continuously identifying ways to improve the effectiveness and efficiency of our rent setting, whilst maintaining the highest level of compliance.

About you

  • Knowledge of the affordable housing sector, regulatory and legal requirements and an expert understanding of service charge legislation and practice.
  • Experience participating in rent reviews for various tenures.
  • Experience preparing year end accounts in a timely manner.
  • Knowledge of housing management systems.
  • Knowledge of rent setting for various tenures.
  • Strong Microsoft Excel skills; VLookUps, Pivot Tables, Conditional Formatting etc.
  • Organised and efficient worker.
  • Ability to work independently, whilst being comfortable asking for help or guidance when needed.
  • You are self-driven, accountable and embrace change and opportunity.
  • You are pro-active and take a creative approach to relationship-building and problem solving.
  • You are decisive whilst working at a quick pace.
  • You have a natural customer focus and it is a consideration in all that you do.
  • You are self-assured and tenacious as a lot of what you’ll be doing will be following up with colleagues and/or third parties such as management companies or developers.
  • A higher education qualification (e.g. Degree) and / or substantial relevant experience.

  To apply for the above role please send your CV and a cover letter to our Head of Human Resources by clicking here.