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customer service strategy 2018-19

Sage Housing’s vision is to transform the relationship between resident and landlord by providing high quality affordable homes, supported by a superb digital platform that offers a simple and seamless service to residents. This is through our digital platform, the My Home customer portal, where residents can find answers to their questions, contact us to request services, make payments and view their key documents and rent account information.

Our Customer Service Strategy sets out how we provide services to Sage residents, click here to read more.

This is underpinned by a core commitment to excellent customer service. Sage residents should experience this consistently, and this is supported by some specific standards for what they can expect and our (minimum) timescales for these responses, please click here to read our service standards.